Conversational SMS & Email Privacy Policy

    Purpose: Continued Communication Following Initial Customer Contact
    Last Updated: January 9, 2026
    Business: McDonald Construction and Design (“we,” “us,” “our”)
    Privacy Contact: jeff@mcdonaldconstructionny.com | 601 Columbia Street Extension, Latham, NY 12047 | (518) 857-3013

    1. Purpose of Communication

    McDonald Construction and Design uses SMS (text messaging) and email to continue direct, conversational communication with individuals who have initiated contact with us or requested information, services, or support.

    These messages are intended to:

    • Respond to inquiries you submit
    • Continue a conversation you started (e.g., follow‑ups, clarifications, next steps)
    • Provide requested information, quotes, scheduling, or answers
    • Support onboarding, service delivery, or account-related conversations
    • Confirm actions, appointments, or availability

    We do not use conversational SMS or email to send mass marketing messages without prior consent.

    2. How Contact Information Is Collected

    We collect your phone number or email address when you:

    • Contact us directly (website form, chat, phone call, email, or SMS)
    • Request information, pricing, or a consultation
    • Schedule an appointment or service
    • Engage with our team via text or email
    • Provide your information during onboarding or support interactions

    Your submission or initiation of contact indicates your intent to receive a response and related follow-up communication.

    3. Use of SMS & Email for Conversational Follow-Up

    We use SMS and email strictly to continue relevant conversations, including:

    • Responding to your questions or messages
    • Providing requested documents, links, or updates
    • Coordinating timing, availability, or logistics
    • Troubleshooting issues or responding to support requests
    • Confirming or clarifying information you have shared

    Messages are conversational and context-specific, not automated marketing campaigns.

    4. Consent & Communication Basis

    • By initiating contact with us or providing your contact information, you consent to receive direct responses and reasonable conversational follow-up related to your inquiry.

    • SMS communications are limited to the context of your interaction and aligned with applicable messaging laws and carrier guidelines.

    • Marketing or promotional messages, if any, require separate, explicit opt-in and are not sent as part of conversational communication unless clearly disclosed and permitted by law.

    5. Message Frequency

    Message frequency varies based on your interaction and responsiveness. We aim to keep messages:

    • Relevant
    • Timely
    • Minimal
    • Purpose-driven

    We do not send unnecessary or excessive messages.

    6. Unsubscribe & Opt-Out Instructions

    You may stop receiving messages from us at any time, with no impact on services already provided.

    SMS (Text Messages)

    • Reply “STOP” at any time to end SMS communication
    • Reply “HELP” to receive contact information or assistance
    • You may also opt out by contacting us at jeff@mcdonaldconstructionny.com

    After opting out, you will no longer receive conversational texts unless you re-initiate contact.

    Email

    • Click the “Unsubscribe” link included in applicable emails, or
    • Reply “Unsubscribe” to the email, or
    • Contact us at jeff@mcdonaldconstructionny.com

    You may still receive necessary service-related or legally required communications, if applicable.

    7. Data Use & Protection

    We use your information solely to support communication related to your interaction. We:

    • Do not sell your phone number or email address
    • Do not share your information for third-party marketing
    • Limit access to authorized staff and service providers
    • Use reasonable administrative and technical safeguards to protect your data

    8. Data Retention

    We retain communication records only as long as necessary to:

    • Complete your request
    • Maintain continuity of conversation
    • Comply with legal, compliance, or record‑keeping obligations

    Data is deleted or anonymized when no longer needed.

    9. Third-Party Service Providers

    We may use trusted platforms to facilitate SMS and email delivery. These providers:

    • Act only on our instructions
    • Are contractually required to protect your information
    • May not use your information for their own purposes

    10. Your Rights

    You have the right to:

    • Access or correct your information
    • Request deletion of your data
    • Withdraw consent for communication
    • Object to further contact

    Requests can be made by contacting jeff@mcdonaldconstructionny.com.

    11. Changes to This Policy

    We may update this policy to reflect changes in law or communication practices. Updates will be posted on our website or shared during ongoing communication as appropriate.

    12. Contact Us

    For questions about this policy or your communication preferences:

    Email: jeff@mcdonaldconstructionny.com
    Mail: 601 Columbia Street Extension, Latham, NY 12047
    Phone: (518) 857-3013